Frequently Asked Questions – YOMA Studio

ABOUT OUR PRODUCTS

1. What materials do you use for your bags?
Most of our bags are crafted from 100% real leather, selected for its durability, natural texture, and timeless elegance.
For a few limited styles, we may also explore alternative materials — always chosen with care, and clearly noted in the product description.
We encourage you to check the material details listed on each product page to ensure you find the right match for your needs.

2. Are all your products handmade?
Our pieces are designed in London and crafted with care by skilled artisans. Each bag is thoughtfully assembled, with attention to every detail — from stitching to finishing.

3. Will the leather change over time?
Yes. Real leather softens and develops a natural patina over time, making each piece more personal and unique. Slight variations in texture or tone are signs of authenticity.

4. How should I care for my leather bag?

Store in a dust bag when not in use
Avoid direct sunlight and moisture
Wipe gently with a dry cloth
Use leather conditioner occasionally

See our full Leather Care Guide for more tips.

ORDERS & PAYMENTS

5. What payment methods do you accept?
We accept all major credit and debit cards, as well as Paypal. All payments are processed securely.

6. Can I use a discount code?
Yes! If you have a promo code, you can enter it at checkout. One discount code per order may be used. Sign up with your email to receive exclusive discounts — plus early access to special offers and updates, straight to your inbox.

7. Can I modify or cancel my order after placing it?
If your order hasn’t been shipped yet, we may be able to make changes. Please email us at info@yomastudio.com as soon as possible.

SHIPPING & DELIVERY

8. Do you ship internationally?
Yes — we ship worldwide, including across the Middle East.
Shipping fees and options will be shown at checkout.
Find more countries here: International Shipping

9. How long does delivery take?
Delivery to most Middle Eastern countries takes approximately 12-18days.
Please note: customs processing may cause delays.

10. Will I have to pay customs or duties?
Customs duties or VAT may apply depending on your country. These fees are not included in your order total and must be paid by the recipient if charged.

11. Can I track my order?
Yes! Once your package is shipped, we’ll send you a tracking link by email.

RETURNS & EXCHANGES

12. What is your return policy?
You can return your item within 10 days of receiving it, as long as it’s unused and in its original condition.
Return shipping fees are the customer’s responsibility unless the product is defective.

13. How do I request an exchange or return?
Please contact us at info@yomastudio.com with your order number, and we’ll guide you through the process.